Terms & Conditions
Last updated: 31 May 2026
Who we are
This website is operated by Neelambari Ladies Collections, of Varam, Kerala 670594, India. Throughout these terms, “we”, “us” and “Neelambari” refer to this business. We are not currently registered for GST; prices shown are the total you pay.
Using this site
By browsing this site or placing an order, you agree to these terms. You confirm you are at least 18 years old, or are using the site with the involvement of a parent or guardian.
Products and descriptions
Our pieces are handloom and largely handmade. Slight variation in colour, weave and finish is a characteristic of the craft rather than a defect. Screen settings also affect how colour appears, so a garment may differ a little from its photograph.
We buy in short runs. A listed item may sell out between your order and our confirmation; in that case we will contact you and refund in full.
Prices and payment
All prices are in Indian Rupees and are the final amount payable for the goods; delivery is charged separately as set out in our shipping policy. We may change prices at any time, but a change will never affect an order already confirmed. We accept online payment and cash on delivery. Online payments are processed by our payment provider; we do not see or store your card details.
Our right to decline
We may refuse or cancel an order where an item is unavailable, where a price or description was published in error, or where we suspect fraud. If we cancel a paid order, you receive a full refund.
Intellectual property
The text, photographs, logo and design of this site belong to Neelambari and may not be reproduced without written permission.
Liability
We are responsible for supplying goods as described. We are not liable for indirect losses, and our liability for any order is limited to the amount you paid for it. Nothing here limits any right you have under Indian consumer law.
Governing law
These terms are governed by the laws of India. Disputes fall to the courts of Kannur, Kerala.
Wash & Care
A little care makes a favourite outfit last longer
- Hand wash recommended
- Wash gently in cold water for best results.
- Use mild detergent
- A gentle detergent only. Avoid bleach and strong chemicals.
- Wash separately
- Keep dark and light colours apart, especially for the first few washes.
- Do not tumble dry
- Machine drying weakens the weave and shortens the life of the fabric.
- Dry in shade
- Hang inside out, away from direct sunlight, which fades colour and zari.
- Iron on low heat
- Press on the reverse side at a low temperature.
- Store with care
- Cool, dry place. Cotton bags keep fabrics fresh; avoid sealed plastic.
Handloom fabric relaxes and softens with wear. Slight colour bleeding in the first wash is normal for naturally dyed cloth — wash it alone the first time and it will settle.
Privacy Policy
Last updated: 31 May 2026
What we collect
When you place an order or contact us we collect your name, delivery address, phone number and email address. If you message us on WhatsApp, we hold that conversation. Our payment provider collects payment details directly — we never see your full card number.
Why we hold it
To process and deliver your order, to answer your questions, to handle returns, and to meet our tax and accounting obligations. We will only send you marketing messages if you have asked us to, and you can stop them at any time by replying to say so.
Who we share it with
Only those who need it: our courier, our payment provider, and our accountant. We do not sell your data to anyone, ever.
How long we keep it
Order records are kept as long as tax law requires. Enquiries that do not become orders are deleted once resolved.
Your rights
You may ask us what we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Write to shop@neelambari.store and we will respond within 30 days.
Cookies
This site itself sets no tracking or advertising cookies. Our shop pages use cookies that are necessary for the basket and checkout to function. If we add analytics in future, we will update this section.
Shipping Policy
Last updated: 31 May 2026
Dispatch
“Dispatch” means the time we take to pack your order and hand it to the courier. We dispatch within one to three working days of an order being confirmed. Orders placed on Sundays or public holidays are dispatched the next working day. Where blouse stitching is requested, dispatch takes longer and we will tell you the timing before we begin.
Delivery time
Once dispatched, delivery usually takes two to four working days within Kerala and four to eight working days elsewhere in India. These are our courier’s estimates and can be affected by weather, festivals and local conditions. We deliver all over India. We do not currently ship outside India.
Charges
Delivery is free on every order above ₹1,199, anywhere in India. Below that, the following flat rates apply:
| Destination | Online payment | Cash on delivery |
|---|
| Inside Kerala | ₹40 | ₹60 (₹40 + ₹20 COD) |
| Outside Kerala | ₹60 | ₹80 (₹60 + ₹20 COD) |
Cash on delivery carries a ₹20 handling charge, which is what our courier charges us to collect it.
Tracking
We send a tracking number by WhatsApp or email once your parcel leaves us. If it has not arrived within the window above, message us and we will chase the courier on your behalf.
Address accuracy
Please check your address and phone number carefully. We cannot be responsible for a parcel delivered to an address you supplied incorrectly, though we will always help you trace it.
Returns & Refunds
Last updated: 31 May 2026
The window
You may return an item within seven days of delivery. Tell us within that period by WhatsApp or email — the item then needs to be posted back promptly.
Condition
Items must come back unworn and unwashed, with tags attached and in their original packaging. We cannot accept anything showing signs of wear, perfume, stains or alteration.
What cannot be returned
Blouses or garments stitched to your measurements, items bought in a clearance sale, and gift boxes that have been opened and used. This does not affect your rights if an item arrives faulty.
If something is wrong
If a piece arrives damaged, faulty or is not what you ordered, send us a photograph within 48 hours of delivery. We will arrange collection at our cost and either replace it or refund you in full — your choice.
Getting your money back
Once we receive and inspect the return, we issue the refund within 15 to 30 working days to your original payment method. For cash on delivery orders we refund by bank transfer or UPI, so we will ask for those details. Original delivery charges are refunded only where the item was faulty or wrongly sent.
Return postage
Where you are returning an item because you changed your mind, return postage is yours to pay. Where the item was faulty or wrong, it is ours.
How to start a return
Message us on WhatsApp at +91 80750 66030 or write to shop@neelambari.store with your order number and a line about what is wrong. We reply quickly, usually within the hour.
